It's always the little things that get you, isn't it?
There's been a rumor over the last few days that Samsung has been executing an under-the-radar recall of the i607 Blackjack for units sold between November 2006 and February 2007 due to persistently dropped calls and poor reception. The source of the problem is the wee internal antenna, which is coming loose or breaking off entirely over time due to some strange wear and tear going on inside the phone itself. Samsung has now released an official statement saying Yes, this is an actual problem, but No, there isn't really a recall. They've chosen to deal with it on a case-by-case basis. Wimps.
So, here's the deal. If your Blackjack i607 has started behaving like a drunken sailor on his third straigt day of shore leave in Amsterdam, open the battery compartment and check the ID sticker for the date in YY MM format in the lower right side. If it's between 06 11 and 07 02, call Samsung's Exchange by Mail hotline at 1-800-801-1101 and see if they won't give you a replacement phone. Good luck finding anything in writing on their website, though, outside of their standard warranty agreement.
If Samsung doesn't pony up that new phone and you've got a SquareTrade cell phone warranty on that Blackjack, call us and we'll take care of it. We tend to honor warranties where others won't. If you've got a warranty with us and Samsung does replace your phone, be sure to call us to get a refund on the unused portion of your warranty and get the new one covered.
Samsung also mentions that they have "implemented some design changes to fix these issues and there have been no issues with call performance with all new hardware manufactured from and after March 2007." Let's hear it for stronger glue!
Blackjack warranty, Blackjack insurance
