Nexus One and the Search for Customer Service that Shines

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Over the past few days, there's been a lot of talk about Google's service and support issues for the Nexus One. See, for example, The Wall Street Journal's write up: Nexus One Customers Complain of Lack of Customer Service:

In the wake of Google’s launch of its new Nexus One phone last week, customers are starting to complain about Google’s lack of customer service. At CES on Friday, Walt Mossberg asked Google VP of engineering Andy Rubin specifically about complaints from people seeking support for the Nexus One. According to All Things D, “Rubin concedes that there is no phone support and that there is sometimes a 3-day delay in response time. ‘We have to get better at customer service,’ he says.” - Wall Street Journal

It's a big step for a company to publicly admit there's a problem.  While Google works to address these issues, we're curious to hear about your personal experiences. So, two questions for you: Have you had a first hand experience with Nexus One customer support? If you bought a Nexus, feel free to share your experience with others. Service that shines:  Which companies provide support and customer service you've come to rely on? Whether it's another cell phone provider or the associate that was exceptionally attentive in helping you pick out your new big screen TV  for the Super Bowl, I'm sure you've had a customer service experience that actually left you smiling and happy to recommend that company to others whenever possible.  So, here's your chance to do so! Sound off: Feel free to sound off below or join the conversation on Twitter!