Today, SquareTrade released the results of a study compiled by its analytics team, with collected data on over 25,000 iPhones covered by SquareTrade Care Plans.
It’s been a year since SquareTrade last examined the reliability of the iPhone. With Apple’s much anticipated launch of iPhone 4 this week, we’ve taken another look at iPhone failure and accident rates to see how they’ve evolved over the past year.
HIGHLIGHTS OF THIS STUDY INCLUDE:
- 25.6% of iPhone owners experienced a failure in the first two years of use. 18.1% reported a failure from accidental damage, while the remaining. 7.5% reported a hardware malfunction, a significant drop from a year earlier when we only examined the 3G and original iPhone.
- Touchscreen reliability improved with the iPhone 3GS, which has had half as many touchscreen problems of the 3G in the first year.
- Loss and theft is a minor problem for the iPhone when compared to accidents and normal use failures.
- Drops and cracked screens accounted for over three-quarters of accidents, and liquid damage accounted for one in five accidents.
Read a good synopsis in Computer World here: More than a quarter of iPhones break within 2 years
Thoughts on this study?
Like our previous studies, this report has people talking! To join the discussion, join SquareTrade on Facebook or on Twitter.
