SAN FRANCISCO, CA – March 19, 2014 – SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced the launch of the SquareTrade Authorized Repair Network. With over 90 uBreakiFix and other local repair locations in the nation’s top metropolitan areas, SquareTrade’s Authorized Repair Network allows customers to get their smartphones repaired at their local repair shop with no out-of-pocket expenses. Designed to address common damage to America’s most popular smartphones, this marks the first time a warranty company has partnered with local repair shops to quickly resolve customer claims.
“Our goal is to have an easy-to-access SquareTrade-authorized repair shop in every major city in America. Similar to how individuals have a network of authorized healthcare providers, SquareTrade customers now have access to a network of authorized repair shops to service their devices. With accidents becoming increasingly common, it really makes sense to have a local repair option for fixing smartphones quickly,” commented president and CEO Steve Abernethy. “The feedback from customers thus far has been very enthusiastic.”
“Partnering with SquareTrade represents a huge growth opportunity for us and added convenience for millions of smartphone users,” said Justin Wetherill, co-founder and President, uBreakiFix. “The exposure that SquareTrade is giving us to millions of new customers delivers far more value than traditional marketing campaigns could deliver. We see this as a large step forward for our brand and a significant advancement of our business.”
“My repair experience with SquareTrade last week was fantastic: a SquareTrade-authorized, local repair shop was right next to my office! I dropped off my damaged phone and it was fixed in under an hour– no appointment needed, no out of pocket expenses. This really takes convenience to a whole new level,” commented Craig Nasralla, SquareTrade customer.
While some devices and certain repairs are more easily handled through SquareTrade’s huge network of repair depots, its network of local repair shops will be able to handle many of the most common repairs on the most common smartphones. In typical SquareTrade fashion, customers will continue to have access to a variety of resolution options so they can get their lives back to normal as soon as possible.
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com